Refund Policy

Refund Policy

Last updated: December 17, 2025

Overview

At Resell Supplier, customer satisfaction is very important to us. We strive to offer high-quality digital products and dependable service. Please read this Refund Policy carefully before completing a purchase, as it explains your rights and our responsibilities.

Digital Products

All products offered by Resell Supplier are digital items and are delivered electronically, either through a download link or via email.

Because digital products are delivered instantly and cannot be returned once accessed, all sales are considered final after delivery. Digital products are not eligible for returns, exchanges, or refunds once access has been granted.

By completing your purchase, you confirm that you understand you are purchasing a digital product and agree that your right to a refund is waived once the product is delivered or accessed.

Refund Eligibility

Refunds will only be reviewed in exceptional circumstances, including:

  • Technical problems that prevent you from accessing or downloading the purchased product
  • Delivery issues, where the product was not received and our system confirms non-delivery

Supplier Unavailability

A refund may also be considered if the supplier confirms that:

  1. The product has been permanently removed
  2. The product is no longer offered by the supplier
  3. The listing has been deleted
  4. The product is confirmed to be unavailable through the supplier

All such cases must be verified directly by us before any refund decision is made.

When applicable, Resell Supplier may provide a replacement product or assist with restoring access instead of issuing a refund.

Non-Refundable Situations

Refunds will not be granted for:

  1. Change of mind or buyer’s remorse
  2. Dissatisfaction after the product has been delivered
  3. Failure to review the product description prior to purchase

Requesting Support

If you experience any issues accessing your digital purchase, please contact our support team at:

📧 resellsupplier.ofc@gmail.com

Include the following information in your message:

  1. Order number
  2. Email address used for the purchase
  3. A brief explanation of the issue (screenshots are helpful if available)

Our support team typically responds within 24 hours and will work to resolve the issue as quickly as possible.

Final Notice

By purchasing from Resell Supplier, you acknowledge that all products are digital and non-refundable once delivered or accessed. We strongly encourage customers to review product details carefully before completing checkout.